How a project starts
A process, not a black box.
Three stages from audit to build, sequenced so the highest-impact work ships first.
Where retention is leaking
A working review of current flows, segments, and send cadence against where customers actually drop off.
A roadmap, not a wish list
Prioritized recommendations tied to effort and impact, sequenced so the highest-impact items ship first.
Strategy that ships
Flows, segments, and reporting built and handed off, or run on an ongoing consulting basis.
Retention Strategy
The plan behind the plan: audience segmentation, lifecycle mapping, and a roadmap tied to repeat purchase, not just open rate.
Lifecycle Consulting
An outside read on what’s working, what’s costing you customers, and what to fix first, for teams that need a strategist, not another hire.
Program Build & Optimization
Hands-on flow and campaign build across your ESP of choice, from welcome series to subscription and loyalty programs, built to your brand’s actual voice.
Full-service execution
Every engagement starts with a plan, not a guess.